Shipping policy

T·HOUSE ships merchandise worldwide using UPS, DHL, FedEx, and USPS. Shipping methods vary depending on products and shipping destinations.

If your order contains multiple products, it's possible to receive separate shipments.

For international orders, please take into account transit times between domestic and international carriers, as well as Customs.

Notification of Damage, Wrong Items or Missing Items

Packaging: T·HOUSE takes great care in ensuring your items are well protected and uses the proper packaging and insulation to protect your item(s) from damage. If any packaging seems to be damaged in transit, you agree to notify us within 72 hours of delivery. We suggest you have the delivery agent notate that a package is damaged. You MUST keep all packaging and insulation for us to file a shipping insurance claim on your behalf.

Items: Sometimes freight companies mishandle packages and damage may not be visible on your package. You agree to notify us within 72 hours of delivery if items are damaged upon inspection, or if you have received the wrong item.