Shipping policy

T·HOUSE ships merchandise worldwide using UPS, DHL, FedEx, and USPS. Shipping methods vary depending on products and shipping destinations.

Origin	Destination		Estimated Delivery Time
USA,China	North America		Around 5-10 business days
USA,China	South America		Around 15-20 business days
USA,China	Asia		Around 10-15 business days
USA,China	Europe		Around 20-35 business days

 

If your order contains multiple products, it's possible to receive separate shipments.

For international orders, please take into account transit times between domestic and international carriers, as well as Customs.

Notification of Damage, Wrong Items or Missing Items

Packaging: T·HOUSE takes great care in ensuring your items are well protected and uses the proper packaging and insulation to protect your item(s) from damage. If any packaging seems to be damaged in transit, you agree to notify us within 72 hours of delivery. We suggest you have the delivery agent notate that a package is damaged. You MUST keep all packaging and insulation for us to file a shipping insurance claim on your behalf.

Items: Sometimes freight companies mishandle packages and damage may not be visible on your package. You agree to notify us within 72 hours of delivery if items are damaged upon inspection, or if you have received the wrong item.